Frequently Asked Questions
Q: What do I need to rent?
A: You must be at least 18 years old, bring a government-issued ID for each driver and you must bring a security deposit. Bring cash if you have it. You also need to watch the safety video before arriving.
Q: How old do jet ski riders have to be?
A: While drivers must be 18 years or older, riders can be any age.
Q: How many people can go on one ski or boat?
A: Generally our skis are rated for around 350 pounds, so two adults around or under 175 pounds is fine. A dad weighing 200 pounds, could go with his two children who weigh under 75 pounds each. Pontoon boats can hold 1600 pounds on average.
Q: How many people can go on the boats?
A: This differs based on which boat and the current COVID-19 regulations being pushed forward by law enforcement. Prior to the pandemic, our pontoon would hold 8 people, and even more if many are children or infants. Our jet boats and bow riders hold less, again depending on weight of passengers. It's best to call us for an up-to-date answer.
Q: Are riders liable for damages?
A: Yes, if you damage a machine, you will be liable to pay for it.
Q: How much is the security deposit?
A: It depends on the machine. Most units require $1000 each, cash or debit but can be $500 or less if you have your boaters license. You take the online boating safety course for $40 and have a license for life. Our basic jet skis retail for $14,699 plus tax, registration and licensing. Each of our pontoons cost about $50,000. If you crash one, it can be expensive. Unlike cars, you can't get insurance for a fleet of rental jet skis. Additionally, mechanic shops for BRP are 30-60 day wait and by the time that reservation arrives, the downtime for the machine has costed tens of thousands of dollars in lost revenue and the short summer season is already over. Because of this, we usually fix our own machines, costing only a week of downtime and require a deposit to cover parts and labour for our mechanics.
Q: Do you accept credit cards?
A: For rental fees, yes we accept credit, debit and cash. For the security deposit, you must use debit or cash. We also recommend bringing cash for your rental in case the phone networks are down. Due to high cellular traffic in the summers, cellular data can be unreliable down at the lake.
Q: Do I need a boaters license?
A: We provide temporary 1-day boaters licenses after educating all drivers. Be sure to watch our safety training videos before arriving. If you plan to rent more than once, we recommend you get your boater's license online. It's $39.95, easy to complete and it's valid for life. The course is similar to the SmartServe course, and can be competed effortlessly in just a few hours with zero prior knowledge. Click here to get your lifetime boaters license. We also take a lower security deposit for those who hold a valid boaters license, to incentivize more renters to take the course.
Q: Do I need to book in advance?
A: It is recommended, but you do not need to book in advanced. We occasionally have skis available for walk-ins. Availability may differ so booking online is recommended, but the system does not allow same-day bookings. If you are driving more than 45 minutes, we recommend booking. Some customers regret not booking after driving 2 hours to find out there's no availability for walk-ins.
Q: Are your machines fast?
A: Our customers generally find our machines to be quite fast. Experienced riders may pay extra for fast machines so ask staff if you're interested in that if there are any available.
Q: Do prices change?
A: Prices fluctuate based on the day of the week and time of day. Weekends and holidays obviously cost more than renting during the quiet work week. Renting before 11am is sometimes cheaper than renting during our peak time (after 2pm). A rainy weekday morning is obviously going to be cheaper than a hot sunny, Sunday afternoon. Come for 10am on a weekday for the best price and bring cash.
Q: What's the difference between a hourly and a daily rental?
A: Daily rentals are cheaper per hour, but the customers pay for fuel. Hourly rentals include fuel. If you want to stop at the beach and relax while renting, daily rental is a better option. If you just want to ride constantly, hourly is best. Daily rentals start at a minimum of 4 hours. On busy days, daily rentals are not available.
Q: Are life jackets provided?
A: Yes, we provide life jackets for adults and children. For parents with infants going on the pontoon boats, it may be best to bring your own for your infant. We recommend children and infants wear life jackets at all times, in addition to anyone who is not an experienced swimmer.
Other questions? Call or email us.